● Omnithread · Start
Your accounts, your bills.
The module adds no per-message fee.
What the item price covers and which provider costs you pay directly, with links to each provider's own price page.
01What the item price covers
The item price covers the Omnithread module, this documentation and its updates. Omnithread has no paid tiers, no usage fees and no billing of its own. It never sends your messages or data to the author.
Everything below is paid by you, to the provider, on your own account. These docs do not quote prices because providers set and change them; follow the links for current prices and terms.
02Provider costs
| What | Who you pay | Notes |
|---|---|---|
| Perfex CRM | The Perfex author | A Perfex licence is required and sold separately. |
| Hosting, domain and HTTPS certificate | Your host | Chat channels need a public https address for your CRM. |
| Mailboxes | Your mail host, Google Workspace or Microsoft 365 | Omnithread reads and sends through mailboxes you already have. |
| WhatsApp Cloud API | Meta | Meta charges per its WhatsApp pricing and may ask for business verification. WhatsApp pricing |
| Messenger and Instagram | Meta | Your Meta app may need App Review before it can message people who have no role in the app. Meta App Review |
| Telegram bot | Telegram's terms apply | The bot is created in Telegram with @BotFather. Telegram bot features |
| SMS | Twilio | Phone numbers and messages are billed by Twilio. Twilio messaging pricing |
| Sign in with Google | Google Cloud | Your own OAuth client. An External app that uses the Gmail scope may need Google's verification. Google: app verification |
| Sign in with Microsoft | Microsoft Entra | Your own app registration. Register an app |
| Optional AI | The AI provider you choose | Off by default. Billed by the provider on your key: Anthropic, OpenAI, Google Gemini, OpenRouter. Ollama runs on your own server. |
03Keeping provider costs in check
- AI limits. Settings > AI assistant has a cap per month for the whole install (default 500 requests) and per staff member per day (default 30). 0 means no limit. AI content goes to the provider only when someone clicks an AI button, or for automatic translation that an administrator switched on for a channel. See Optional AI.
- Automatic replies. A rule with "Reply automatically" sends its reply at most once per conversation and rule. Each message it sends is billed by the channel's provider like any other.
- Satisfaction ratings send one message with a link when a conversation is closed. They are off by default; you choose the channels (Settings > Service).
- WhatsApp templates. Outside the 24-hour window only an approved template can restart a conversation; Meta's pricing applies to it.