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How to get help, what to include, and what item support covers.
01How to get help
Open mikodes.com/support and describe the problem. Please read Troubleshooting first: most channel problems show their cause in the System check, the channel's health or its webhook log.
02What to include
- Your Omnithread version (1.0.0), Perfex version and PHP version.
- The channel type and what you did, step by step.
- The exact message Omnithread showed, and a screenshot of the System check.
- For a chat channel: the result shown in its Webhook log (no content needed).
- Your web server (Apache, nginx, LiteSpeed) and whether the CRM runs on https.
Do not send passwords, access tokens, app secrets, API keys, the key file, webhook addresses, database dumps or your customers' messages. Redact them in screenshots.
03What item support covers
Support follows Envato's item support policy; six months of support are included with a purchase. It covers:
- answering questions about how the module works and how to set it up,
- help with problems in the module and fixes for reported bugs.
It does not cover installing or configuring the module for you, setting up your provider accounts (Meta, Twilio, Google, Microsoft, AI providers), problems of your server, hosting or Perfex itself, or custom changes to the module.